MTN GHANA Is ASKING IT'S CUSTOMERS TO VERIFY AND CONFIRM THE SIM CARD ASSOCIATED WITH THEIR GHANA CARDS.

  



MTN Ghana is urging its customers to verify and confirm the SIM cards associated with their Ghana cards. The company is collaborating with industry stakeholders to maintain a verified and comprehensive SIM registration database. As part of this initiative, customers are asked to verify and confirm their SIM numbers tied to their Ghana card. Customers are also encouraged to report any unauthorized numbers linked to their Ghana card for subsequent delinking and deactivation. 


To verify the SIM numbers associated with their Ghana card, customers should follow these steps:



Dial *402# on your phone.

Select option 1 – check SIMs.

Enter your Ghana card personal ID number (GHA-XXXXXXXX-X).

Enter your date of birth in the following format: (DDMMYYYY) e.g., 01061999.

You will receive a message: “Yello! Your request has been received successfully”. Your registered phone number(s) will then be sent to you via SMS.

If any unauthorized numbers are detected linked to your Ghana card, report at the nearest MTN Retail Shop for assistance. MTN will assist in deactivating any unauthorized registered numbers. 



Adwoa Wiafe, Chief Corporate Services and Sustainability Officer of MTN, commented on the exercise, stating, "MTN is dedicated to working with industry partners and customers to create a more resilient and secure customer database to help reduce fraud in the country.”


She further added, "This is a mutual effort. We need our customers' support to carry out this exercise successfully."


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